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To help you make an informed decision, we've compiled a list of our most frequently asked questions related to the products and services listed on this page.
If you can not find the answer to your question or if you want more information about it, do not hesitate to contact usSend your questions
We provide you with a dedicated IP filtering. You give your players this protected IP instead of the IP of the actual server on which your game server is hosted.
Remote protection can manage more than one IP address per service. So if you have 2 game servers with 2 different IPs, we can do a load balancing between the two.
It is also recommended that you ask your hosting provider to change the IP address of your server after registering with us, as your previous IP may be known by the attackers. To make sure your background IP is hidden, you should change it before implementing remote protection.
Make a white list of the secure IP of the proxy on your back-end server. If the proxy can not connect to your server, you will experience 502 gateway time- .
Firewall in all traffic, except the proxy IP and its direct access to the server. You only want to receive clean bandwidth from the proxy's IP address. This eliminates attempts to steer directly to your server.
Make sure you have selected the correct location closest to your server (US or Europe).
Tell us about your site and the type of traffic you use so our engineers can fine-tune DDoS firewall rules according to your application needs.
If you are seeing a message such as' DDoS protection suspended due to potential payment problems you should make sure there are no outstanding invoices
We provide you with a secure dedicated IP that you will use for your sites DNS A records instead of your actual server IP.
Note that remote proxy protection can target multiple IPs within a single plan. So if you have 2 websites with 2 different server IPs, you can do it without any problems.
It is also recommended that you ask your hosting provider to change your IP after registering with us. The reason for this is that your previous IP may still be known to your attacker or attackers and therefore could be directed directly bypassing our offshore DDoS center completely scrubbed. To ensure that your unprotected server IP remains hidden, you must have it exchanged, and then keep the new IP hidden by ensuring that a single DNS record is not targeted at it and that your website does not send automated emails from your Server. If you want to protect a forum from DDoS attacks, you should also make sure that you disable any remote upload (also known as URL uploads) of profile images and the like.
Website protection also supports WebSockets and can act as Load Balancer to distribute requests between several different backends. If your application uses these, simply open a ticket after you place your order and request to allow them for your website.
If your website uses HTTPS for secure transactions, you must provide the SSL key and certificate to add port 443 to your proxy. We support strong encryption as well as HTTP / 2 encryption to ensure the best possible performance and security of Your website.